Data Controller
BENISA DIGITAL FZ-LLC, Compass Building, Al Shohada Road, Al Hamra Industrial Zone – FZ, Ras Al Khaimah, UAE.
License Number: 45032721
Email: benisa.uae@benisa.app
Information We Collect
We may collect the following data:
- Account information
- Transaction data
- Usage data
- Communications between Users and BENISA
- Verification data (ID and selfie)
How We Use Information
We use personal data for the following purposes:
- Account management and authentication
- Transaction processing and order execution
- Fraud prevention and platform security
- Customer support and dispute handling
- Service improvement and analytics
- Legal and regulatory compliance
Legal Basis
We process your data based on:
- Contractual necessity (to provide the service)
- User consent (where applicable)
- Legal obligations
- Legitimate interests (fraud prevention and platform security)
Data Sharing
Personal data is never sold or rented.
It may only be shared with:
- Payment service providers
- Logistics and delivery partners
- Regulatory authorities when legally required
Payments
Payments are processed securely via third-party providers.
BENISA does not store or have access to full payment card details.
Data Retention
We retain personal data while the account remains active or as required by law.
After this period, data is deleted or anonymized.
User Rights
Users may:
- Access their personal data
- Request correction of inaccurate data
- Request deletion of their data
- Withdraw consent where applicable
- Object to certain processing activities
Requests can be submitted at: benisa.uae@benisa.app
Security
We implement the following security measures:
- Encryption of sensitive data
- Secure server infrastructure
- Access control restrictions
- Continuous monitoring systems
Cookies
Cookies are used to improve user experience, analyze platform performance, and support core functionality.
Users may manage or disable cookies via their device settings.
Minors
BENISA is not intended for individuals under the age of 18.
Updates
This Privacy Policy may be updated from time to time.
Users will be notified via the app or email. Continued use of BENISA implies acceptance of these changes.
